It’s hugely important you make the right call to get the right response at the right time. Is it a life-threatening emergency or not? Think for a second before you make that call to either 999 or 111.

Here’s an illustration that depicts the different scenarios and the nature of help you can seek.
What to do in an emergency
Watch the video below and see how a child calls 999 to get help for her grandfather.

Get the right help

Remember that 999 is for life-threatening emergencies only.

For more information, please visit the North West Ambulance Service website on

 Make the right call - 999 or 111